Frescoone Return & Refund Policy

Returns

We want you to be happy with your Frescoone purchase. Returns are accepted within 15 days of delivery for unused items in their original packaging.

• Items must be unused, undamaged, and returned with all original packaging and accessories.
• Outbound shipping costs are non-refundable.
• No handling fee is charged on approved returns.
• To start a return, email us at frescoone2020@gmail.com with your order number and reason for return.

Damaged or Faulty Items

If your item arrives damaged or defective, you may return it in the same condition it was received, together with the original packaging.

• Contact us within 15 days of delivery with photos of the damage/defect.
• We will cover the cost of return shipping for verified damaged or faulty items.
• Once inspected and approved, we will offer a replacement or a full refund.

Refunds

• Once your return is received and inspected, we'll email you to confirm approval or rejection of the refund.
• Approved refunds are processed back to your original payment method within a standard processing window (typically 5–10 business days, depending on your bank/payment provider).
• Shipping costs are non-refundable, except in cases of confirmed damaged or faulty items as noted above.
• Cancelled orders that have already shipped are treated as standard returns.
• Replacement items sent under this policy cannot themselves be returned for a cash refund.

Personalized / Made-to-Order Items

Custom or made-to-measure orders (e.g., cases made for a specific phone model at your request) are final sale. Please double-check your phone model and item selection before placing your order, as these cannot be returned, exchanged, or cancelled once placed.

Purchases Through Other Sellers or Platforms

If you purchased a Frescoone product through a third-party reseller or marketplace seller (rather than directly from our official store), please contact that seller directly for returns and refunds, as their policies may differ from ours.

Product Protection Disclaimer

Frescoone phone cases and accessories are designed to reduce the risk of damage to your device, but they do not guarantee against all impacts. If the force of an impact exceeds the protection limits of the product, damage to your device may still occur. Our products are not sold or warrantied as an unbreakable guarantee.

Contact Us

For any questions about returns, refunds, or order issues, reach out to us at frescoone2020@gmail.com and we'll be happy to help.

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This policy applies to purchases made directly through Frescoone's official store(s).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at frescoone2020@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at frescoone2020@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at frescoone2020@gmail.com.